Shipping and Handling
Only ship Australia Wide
All orders are processed within 2 business days and shipped within 7 business days (Subject to availability).
If you have any further questions please contact Customer Care Toll Free at 1800 882 408.
A Refund or exchange will only be granted for the following where the item received has/is
- Faulty or is not in acceptable quality.
- Internal contents are damaged or have broken seals.
- Product does not meet the description provided.
The above is subject to the following prerequisites for full refund:
- Packaging must be in un-damaged condition and in resaleable condition.
- Item must be returned within 7 days of purchase, starting from date of delivery.
- Copy of receipt /invoice must be provided along with the item.
We reserve the right to offer either a refund or a replacement at our sole discretion. Our Refund Policy adheres to the Competition and Consumer Act 2010 (Cth).
If more information is required please click here – www.consumerlaw.gov.au
All items must be sent back to the following addressA5/2 Westall Rd
Clayton Vic 3168
If you have any further questions regarding our Refund Policy
please contact our Customer Service on 1800 882 408
Mon-Fri 9:00am to 5:00pm EST
Effective December 12th, 2011
If you purchase a product or service from us, we request certain personally identifiable information from you on our order pages. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date) otherwise we cannot process your order. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
How we use your personal information
We collect personal information not only to fulfil your order, but also to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences and improving the customer experience. We may also use your information to contact you for account and promotional purposes, including trusted third party promotions.
We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail, providing marketing assistance, processing credit card payments, conducting surveys, providing customer service, and other similar functions. Such companies may have access to your personal information in order to perform their roles, but they may not disclose your information for other purposes.
Personal information may be transferred in connection with the sale, merger, or acquisition of business assets of Optislim or its parent company. We may share aggregate web site usage information with marketing partners and affiliates, however, this information does not identify individual users. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.
We may also utilize information you have posted on community forums and message boards for use in marketing and promotions.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us as indicated below.
Opting out of Newsletters, Special Offers, and Product Updates
We may occasionally send you information on special offers, promotions, or product updates, or you may be a subscriber to our newsletters or you may have opted in to receive newsletters or special promotions from one of our trusted third party providers. If you ever decide you no longer wish to receive these communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting the Customer Service Team on our contact page or by writing to us at the address below.
"Web beacons" or clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We utilize web beacons that help us better manage content on our site by informing us what content is effective. We do not tie the information gathered by web beacons to your personally identifiable information.
Links to Other Sites
This site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Children Under 18
Children under 18 may view our site, but they cannot make a purchase, nor provide any personal information. Our site is not designed for children and we do not wish to collect personal information from children under 18. If you register with us and we discover that you are under 18, we will delete your registration. We will send you a message if we do this.