Shipping & Returns
We ship Australia wide and Internationally.
Order before 1pm shipped same day, order after 1pm shipped next day.
If you have any further questions please contact Customer Care Toll Free on 1800 882 408.
International orders - Customs
“ On international orders please check your customs department for any duties that may be payable on amounts over the specified threshold”
* Delivery timeframes can vary in peak periods (Christmas) due to overwhelming demand for postal services. Please expect delays in estimated delivery times and customer servce response from delivery providers.
A Refund or exchange will only be granted for the following where the item received has/is:
- Faulty or is not in acceptable quality.
- Internal contents are damaged or have broken seals.
- The product does not meet the description provided.
The above is subject to the following prerequisites for a full refund:
- Packaging must be in undamaged condition and in resaleable condition.
- Item must be returned within 7 days of purchase, starting from date of delivery.
- Copy of receipt /invoice must be provided along with the item.
* No immediate refund or exchanges will be given due to change of mind.
We reserve the right to offer either a refund or a replacement at our sole discretion. Our Refund Policy adheres to the Competition and Consumer Act 2010 (Cth).
Reply Paid 91019
Optipharm Pty Ltd
PO Box 3215,
MENTONE EAST, VIC 3194
If more information is required please visit www.consumerlaw.gov.au. If you have any further questions regarding our Refund Policy please contact our Customer Service on 1800 882 408 Mon-Fri 9:00am to 5:00pm EST.