Shipping & Returns
We ship Australia wide.
Due to the COVID-19 Crisis, delivery times can vary due to the overwhelming demand for postal services.
All deliveries, including delivery of Express Post orders will be delayed. Please expect delays in estimated delivery times and customer service response from delivery providers.
We’re doing everything possible, to process all orders in a timely manner. However,shipping delays during this global pandemic is out of our control.
We thank you for your understanding.
If you have any further questions please contact Customer Care Toll Free on 1800 882 408.
A Refund or exchange will only be granted for the following where the item received has/is:
- Faulty or is not in acceptable quality.
- Internal contents are damaged or have broken seals.
- The product does not meet the description provided.
The above is subject to the following prerequisites for a full refund:
- Packaging must be in undamaged condition and in resaleable condition.
- Item must be returned within 7 days of purchase, starting from date of delivery.
- Copy of receipt /invoice must be provided along with the item.
* No immediate refund or exchanges will be given due to change of mind.
We reserve the right to offer either a refund or a replacement at our sole discretion. Our Refund Policy adheres to the Competition and Consumer Act 2010 (Cth).
Reply Paid 91019
Optipharm Pty Ltd
PO Box 3215,
MENTONE EAST, VIC 3194
If more information is required please visit www.consumerlaw.gov.au. If you have any further questions regarding our Refund Policy please contact our Customer Service on 1800 882 408 Mon-Fri 9:00am to 5:00pm EST.